Member Service Representative I
About The Position
1st Community Credit Union is a mid-sized, full-service financial institution committed to delivering exceptional service to our members. We proudly serve residents and workers across multiple counties in Wisconsin, including Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties. With branch locations in Sparta, West Salem, and Tomah, we focus on providing the tools and support our members need to achieve financial success. We value a supportive, team-oriented workplace, promote a healthy work/life balance, and maintain a strong sense of community both inside and outside the credit union. We are currently seeking a friendly, professional, and detail-oriented Member Service Representative I (MSR I) to join our team at our West Salem Office . As the first point of contact for our members, this role is essential in delivering outstanding service and assisting with a variety of financial transactions. This full-time position (30 hours per week) is ideal for someone looking to balance work with other commitments while building a career in financial services.
Requirements
- Friendly, professional, and member-focused attitude
- Strong communication skills with both members and coworkers
- High attention to detail and accuracy in financial transactions
- Ability to maintain confidentiality and handle sensitive information responsibly
Responsibilities
- Assist members with daily transactions, including deposits, withdrawals, and loan payments
- Process debit card, credit card, and change order requests
- Develop positive business relationships with new and existing members
- Identify member needs and recommend appropriate products and services
- Adhere to all credit union policies, procedures, and guidelines
- Maintain strict confidentiality of member information and comply with privacy standards
- Collaborate with team members and maintain open communication across departments
Benefits
- Health, dental, and vision insurance
- Voluntary coverage options (accident, critical illness, cancer)
- 401(k) plan with up to 5% employer match
- Life insurance and long-term disability coverage
- Paid holidays and educational reimbursement
- Generous vacation, personal, and sick time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
