Member Service Representative I

Atlantic Federal Credit Union•Topsham, ME

About The Position

Unlock Your Full Potential: Become a Key Player on Our Member Service Team! Atlantic Federal Credit Union is looking for an energetic and detail-oriented Member Service Representative who’s ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit. What You’ll Do: You won’t just handle routine transactions, you’ll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels Be a Relationship Builder: You’ll do more than provide service, you’ll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions. Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems. Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations. Branch Support: From opening and closing the branch to assisting with audits, you’ll be an essential part of the team’s day-to-day operations. Why You’ll Love It Here: At Atlantic, your professional development is our priority. You’ll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions take the next step in your career with a team that’s got your back, we want to hear from you! Elevate your career and make a difference—apply today! Atlantic is an Equal Opportunity Employer

Requirements

1–3 years of customer service experience, ideally in banking, retail or service.
A natural problem solver who thrives in a fast-paced environment.
An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision.
Willingness to travel to branches when needed.
High school diploma or equivalent.

Responsibilities

Handle routine transactions
Help members with everything from deposits to problem-solving
Build lasting relationships
Educate our members about our full suite of financial products
Balance your drawer down to the penny every time and ensure all transactions are accurate
Safeguard confidential information
Keep an eye out for suspicious activity
Stay on top of all regulations
Opening and closing the branch
Assisting with audits