Member Service Representative (Call Center), Hybrid
About The Position
We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.
Requirements
- You are AUTHENTIC and passionate about helping others.
- You ENJOY LEARNING and want a career…not just a paycheck.
- You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
- You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
- You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
- You hold an informal or formal LEADERSHIP position at your current workplace.
- You EMBRACE CHANGE and seek new ways to serve our members and the community.
- You WORK WELL WITH OTHERS, even when things don’t go as planned.
- You are INNOVATIVE and thrive on challenges.
- You BELIEVE you can change the world for people and are making it happen!
Nice To Haves
- Multi-lingual capabilities to include Spanish is a plus!
Responsibilities
- LEARN about our members and hear them and understand their situations.
- EDUCATE our members on the ways we can help them afford life.
- PROVIDE meaningful, careful, focused and ethical product solutions.
- PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
- PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
- GROW with us by immersing in financial industry trends, products, services and technological advances.
- SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
- STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.
Benefits
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
