Member Service Representative 2 - E-Branch
About The Position
About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? What You'll Do At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.
Requirements
- Education - High School Diploma or GED required
- Experience - Six months to two years of similar or related experience.
- Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
- Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
Responsibilities
- Performs member servicing by using several computerized systems for member verification.
- Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.
- Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
- Maintain a positive attitude and engages members when they interact with them.
- Follow all policies and procedures set by the credit union when assisting members.
- Performs in-bound and outbound account servicing activities through multiple electronic channels.
- Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.
- Adhere to department scheduling requirements to meet individual and department performance metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
