Member Service Representative 2 - E-Branch

Mid American Credit Union • Wichita, KS

2d • $17

About The Position

At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.

Requirements

• High School Diploma or GED required
• Six months to two years of similar or related experience.
• Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Performs member servicing by using several computerized systems for member verification.
• Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.
• Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
• Maintain a positive attitude and engages members when they interact with them.
• Follow all policies and procedures set by the credit union when assisting members.
• Performs in-bound and outbound account servicing activities through multiple electronic channels.
• Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.
• Adhere to department scheduling requirements to meet individual and department performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED