Member Service Representative 1

Jersey Shore Federal Credit Union•Egg Harbor Township, NJ

just now•Onsite

About The Position

The Member Service Representative (MSR 1) is responsible for providing a variety of services to credit union members and serves as a liaison between the member and the credit union. This role involves performing routine member transactions, handling service-related inquiries in person or over the phone, providing information on credit union services and policies, and assisting members with forms. The MSR 1 also examines negotiable instruments, processes account closures, balances cash drawers (if applicable), and issues financial products. General responsibilities include following established credit union policies, possessing knowledge of data processing systems like MeridianLink, seeking process efficiencies, and being familiar with security policies. The role emphasizes treating members with respect, maintaining confidentiality, projecting a positive attitude, embracing change, adhering to work hours and dress code, demonstrating high ethical standards, and communicating honestly. Team building involves working amicably with colleagues, promoting collaboration, participating in meetings, supporting coworkers, and suggesting process improvements. Professional development is encouraged through assuming greater responsibility, continuous education, and community volunteer activities.

Requirements

MUST BE BONDABLE
Ability to perform each essential duty satisfactorily.
Maintain open communication with both staff and members, ensuring questions are answered, and concerns are addressed promptly.
Required to maintain current educational education pertaining to their specific area(s) of responsibility as well as maintain regulatory training as required.
Occasional travel and flexibility in scheduling may be required.
This is a part time position: Tuesday, Wednesday and Thursday 7:45 am -4:15 pm

Responsibilities

Perform routine member transactions including opening new accounts, cashing checks, processing deposits, withdrawals, loan and credit card payments, line-of-credit advances, and account transfers.
Handle member service-related inquiries and problems in person or over the phone.
Direct members to appropriate personnel or the MSR Supervisor when needed.
Opens new accounts and sub-shares.
Offer routine information on credit union services or policies, including eligibility for membership, available credit union accounts, loan insurance, current interest and dividend rates, office hours, locations, and contact numbers.
Assist members with completing all necessary internal forms and documentation.
Examine negotiable instruments for proper endorsements and negotiability.
Report suspicious items to the Branch Manager and secure necessary member identification.
Close accounts per member requests following established procedures.
If applicable, balance a cash drawer, prepare related documentation, and maintain the cash drawer within assigned limits.
Issue money orders, debit cards and credit union checks.
Process transactions received via in branch, mail and night depository boxes.
Attend departmental meetings and follow up on assigned action items.
Assist in other areas in a relief capacity and perform other duties as requested and assigned.
Follow established credit union policies and procedures to ensure quality service to members.
Possess a working knowledge of the credit union’s in-house data processing system and MeridianLink.
Continually question current processes and seek efficiencies for improvement.
Familiar with the credit union’s Security Policy and follow appropriate procedures in the event of a robbery or extortion.
Treats members with respect, always considering what’s best for the member.
Maintains confidentiality of member information.
Interacts with members in a friendly, courteous, and professional manner.
Strives to improve knowledge of credit union products and services to provide high-quality assistance.
Seeks opportunities to cross-sell services and products when appropriate.
Operates in alignment with the credit union’s mission statement and core values.
Projects a positive attitude to employees and members.
Embraces change and is open to feedback and improvement.
Adheres to established work hours and policies on personal business during work hours.
Maintains a professional appearance and follows the dress code.
Demonstrates high ethical standards and avoids conflicts of interest.
Communicates honestly and directly with others.
Maintains confidentiality of sensitive information.
Strives to perform duties to the best of one’s ability.
Works amicably with all employees, respecting personality differences.
Promotes a collaborative work environment that encourages input from all team members.
Actively participates in departmental meetings and is prepared to contribute.
Provides support to coworkers, particularly in critical situations.
Identifies and suggests improvements in processes and systems.
Consistently meets deadlines and communicates issues in advance.
Takes initiative to assume greater responsibility and deepen expertise.
Pursues continuous education and professional growth.
Participates in volunteer activities that benefit the community, as personal and family commitments allow.