Member Service Representative 1

TEKsystems • Jacksonville, FL

1d • Hybrid

About The Position

We are hiring dependable, service-focused professionals to join a leading financial institution as Member Service Representatives (MSRs). In this role, you’ll provide empathetic, accurate, and efficient support to members through back-to-back inbound calls, helping resolve checking and savings account inquiries while delivering an exceptional member experience. This is a remote position following training, with required on-campus training dates.

Requirements

• Strong communication, problem-solving, and customer service skills
• Ability to multitask in a fast-paced contact center environment
• Comfortable navigating multiple systems and dual monitors
• Reliable, punctual, and committed—especially during training
• Ability to work assigned shifts long-term (schedule changes not available during contract)
• Must reside within 60 miles of the local training hub
• Dedicated, distraction-free home workspace
• Reliable high-speed internet (provided equipment must be properly maintained)
• Ability to independently troubleshoot basic technical issues
• Commitment to data privacy and security standards

Responsibilities

• Handle high-volume inbound calls supporting member account needs
• Research and resolve account inquiries accurately using multiple systems
• Deliver professional, empathetic, and solutions-focused service
• Document interactions and follow compliance and security procedures
• Adhere strictly to assigned schedules and attendance expectations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees