Member Service Professional

YMCA of Dane County•Sun Prairie, WI

1d•Onsite

About The Position

Front Desk Staff - Sun Prairie YMCA PART TIME! Wednesday and Thursday evenings and Saturday afternoons FREE YMCA FAMILY MEMBERSHIP! Are you passionate about making a lasting impact on your community? We are currently looking for high energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, supervises a dedicated membership team, and greets and interacts with guests in a friendly and professional manner. WHY the Y? Excellent Benefits! AMAZING retirement plan with unprecedented company contribution Growth opportunities! FREE YMCA Membership !

Requirements

Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting

Nice To Haves

High school or equivalent (Preferred)
Customer Service: 2 years (Preferred)

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Answer phones in a friendly manner and assist callers with a variety of questions.
New member sign-up.
Respond to member questions and concerns in a timely and professional manner
Performs Manager On Duty responsibilities when scheduled or as needed.
Manages emergencies, unusual circumstances and member discipline.
Completes building rounds and assists with maintenance as needed inside and outside the facility.
Completes proper report forms and communicates all incidents requiring disciplinary action to the Front Desk Manager.