Member Service Officer 1

Levo Federal Credit Union•Sioux Falls, SD

About The Position

Provide information and support via various means (i.e. phone, internet, email etc.) to lending partners and members regarding the credit union its products and services while ensuring the highest quality service. Examine, evaluate and make decisions on member and non-member loan applications for consumer loans.

Responsibilities

Interview and evaluate the needs of members and potential members, identify appropriate member needs and cross-sell financial products that meet those needs.
Serve membership by providing information and account service in a pleasant, professional and efficient manner.
Open/close accounts, process stop payments, order cards, answer questions regarding deposit accounts, loan accounts, plastic cards, remote access etc.
Ensure complete and accurate documentation for loans and new accounts by gathering information and resolving uncertainties through inquiries with creditors, and/or members according to the credit union policy.
Analyze and evaluate applicant’s financial status by reviewing credit information, determining debt to income ratios, estimating payments, determining collateral requirements and establish collateral values, co-signer requirements and membership eligibility as defined by the policy.
Possess general product knowledge relating to mortgage, home equity, and business loans for referral purposes.
Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested by management.
Assist other departments as necessary (i.e. collections, accounting, etc.)
File claims for GAP, GAP Advantage, ADR and Debt Protection.
Be well versed regarding credit union policies and procedures.
Advise manager of external factors that may affect policy by suggesting policy modifications.
Cross train other staff, as requested, on duties, functions, and responsibilities to assure proper back up.
Follow proper member identification and security procedures and ensure that member and employee information is kept in the strictest confidence.
Receive and payout money and keep records of money and negotiable instruments involved in financial transaction by performing Member Service Associate duties.
See Member Service Associate job description for more information.
Respond to member inquiries and requests regarding financial services and enter them into applicable computer systems and programs.
Approve loans within specified limits OR refer to a manager with recommendations to obtain approval.
Oversee timely loan closing and funding activities.
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business.
Assist members with problem resolution and account reconciliation.
Responsible for Safe Deposit box transactions
Execute, key, and verify wire transfers.