Member Service Clerk

Baldwin EMC•Summerdale, AL

16d•Onsite

About The Position

Provide information on Baldwin EMC's service rules, regulations, policies, and programs to walk-in members to meet the needs of current and potential members and to increase member understanding. Receives member payments, including fees, deposits, and other payments. Balances cash drawer, kiosk, night deposit, and other batch payments. Accomplish all tasks related to new services, meter sets, disconnects, and changeover service orders, including the application process, quoting deposits, and updating the system. Communicate with Staking Technicians regarding new service requests. Remittance processing duties will include sorting/delivering mail. Pick up and deliver mail to the post office daily. Able to open all service orders and process credit checks for deposit quotes. Must be able to quote commercial deposits. The above-described duties are not all-inclusive. A detailed job description will be provided during the interview. Duties are performed in a typical office environment. Occasional overtime may be required. Some travel to training events is expected, some of which could be overnight. Qualified applicants can expect competitive wages with opportunities for long-term growth. The Cooperative is committed to mentoring and investing in the professional development of its employees. The Cooperative values professionalism, safety, teamwork, integrity, leadership, and empathy in a team environment. This notice of job vacancy is not intended to provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job.

Requirements

High school diploma or equivalent
Experience in customer service, public relations, basic utility accounting, and data entry
Excellent oral and written communication skills
Demonstrate effective communication principles
Able to adapt and respond quickly to multiple demands and meet deadlines
Must be able to manage multiple projects and coordinate schedules
Valid driver's license

Responsibilities

Provide information on Baldwin EMC's service rules, regulations, policies, and programs to walk-in members
Receive member payments, including fees, deposits, and other payments
Balance cash drawer, kiosk, night deposit, and other batch payments
Accomplish all tasks related to new services, meter sets, disconnects, and changeover service orders, including the application process, quoting deposits, and updating the system
Communicate with Staking Technicians regarding new service requests
Remittance processing duties will include sorting/delivering mail
Pick up and deliver mail to the post office daily
Open all service orders and process credit checks for deposit quotes
Quote commercial deposits