Member Service Center Representative

CONNEX CREDIT UNION INC•North Haven, CT

1d•$20 - $31•Onsite

About The Position

Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission. Description The primary function of the Member Service Center Representative is to serve as a representative in the Member Service Center working with members and prospective members of Connex Credit Union. The position will help members with all issues they may have as well as look for opportunities to improve a member’s financial life utilizing Connex’s products and services. The position must consistently provide excellent customer service while working within Connex policies and meeting or exceeding Connex service standards. Working in the call center, Sales and Service and ITM teams requires a unique blend of patience, inquisition and problem solving skills. They must work to resolve issues efficiently primarily resolving problems on the first call. Essential Functions and Responsibilities: Call Center Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards Promptly responds to member requests via web chat and email Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members Improves each member’s financial life by offering appropriate products and services during phone calls and other contacts Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals ITM Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Utilizes problem solving skills and thinks independently to resolve member issues Sales and Service Mail Processing, Audit CD Reports, S&S Helpdesk Requests Other duties as assigned to support the Member Service Center and the credit union.

Requirements

Ability to maintain confidentiality of member information
Ability to work collaboratively within the call center environment
Strong communication and sales skills
High degree of responsibility and integrity
Proficiency in Microsoft Office suite
Flexible about work hours and shifts to accommodate business and member needs – Includes rotating Saturdays and occasional after-hour meetings
High school degree required
1-2 years experience required

Nice To Haves

bachelor’s degree desirable

Responsibilities

Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards
Promptly responds to member requests via web chat and email
Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
Takes ownership of member problems and works them until completely and satisfactorily resolved
Utilizes problem solving skills and thinks independently to resolve these issues
Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
Improves each member’s financial life by offering appropriate products and services during phone calls and other contacts
Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products
Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals
Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator
Mail Processing, Audit CD Reports, S&S Helpdesk Requests
Other duties as assigned to support the Member Service Center and the credit union.