Member Service Associate (Summer 2026)

LMLC OPERATIONS LLC•Big Sky, MT

About The Position

A Member Services Associate greets members, their family and guests, answers questions, and provides information about dining, amenities, services, activities, and events ensuring members and guests have a seamless stay at the club. The Member Services Associate is responsible for providing exceptional customer service, while striving for the highest of standards to provide members, their family, and guests with a memorable experience.

Requirements

High School diploma or GED, college coursework or degree preferred.
Previous experience in the hospitality industry is preferred.
Exceptional interpersonal skills for interfacing with members, guests, and staff.
Computer literate with knowledge of Microsoft Word, Excel, PowerPoint, Outlook.
Ability to make sound, common sense, and rational decisions in performance of duties.
Must be available to work all shifts, including weekends, holidays, and overtime during peak periods.
Must comply with Moonlight Basin's grooming and uniform policies.

Responsibilities

Initiate interactions with members and guests to obtain and disperse information.
Create and maintain information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests.
Create itineraries for members, guests, and prospective members during their visit.
Interface with other departments to satisfy member and guest requests.
Responsible for charging services and creating member profiles using a club management system.
Answer member, guest, and interdepartmental inquiries by telephone, email, and mail.
Assist the Member Services Supervisor with written collateral to describe programs, activities, and events at the Club and in the community.
Assist with operations within the Member-only areas at all outlets.