Administrative Assistant to Government, Commu

Indiana State Teachers Association•Indianapolis, IN

19h•Hybrid

About The Position

This is a permanent Associate Staff Organization (ASO) position and is subject to the collective bargaining agreement between ISTA and ASO. The position is currently hybrid, with most work being performed remotely. The position is based at ISTA headquarters in downtown Indianapolis, and reports to Machaun Allen, MRC Supervisor. This position is the central point of contact for the Association regarding membership and its benefits and provides professional, courteous, and knowledgeable answers to member and staff questions. The position is primarily responsible for communicating with ISTA members and staff, both in response to inquiries and proactively to individual members and leaders and thus requires excellent verbal and written communication skills. The qualifications, duties, and responsibilities listed below reflect the primary expectations of the role but are not intended to be an exhaustive list of all responsibilities.

Requirements

High School diploma or equivalent.
Knowledge of the internal and external functions of the Association.
Excellent technology skills, including proficiency in Microsoft tools, current communication mediums, Internet navigation and the operation of common office equipment.
Demonstrated understanding of and accuracy in English grammar, spelling, punctuation, proofreading, and accepted typing styles and formats.
Proficient in the entry and manipulation of data.
Ability to create spreadsheets and databases.
Ability to accurately process and maintain administrative and fiscal records with great attention to detail.
Demonstrated ability to communicate clearly, tactfully, courteously and effectively, both verbally and in writing.
Experience and success in defusing difficult situations in a tactful and courteous way.
Ability to work effectively and harmoniously with others in person and on the telephone and in a team environment.
Demonstrated experience and success working effectively under pressure in solving problems and meeting stringent timelines.
Demonstrated ability to exercise sound judgment, make decisions independently, and manage confidential assignments with minimal supervision.
Ability to carry out assignments with minimum instructions.
Ability to troubleshoot and solve problems.

Responsibilities

Acquire and maintain an understanding of Association membership requirements, benefits, services, philosophies, structures, policies and programs. Be able to effectively communicate that understanding to others in person, on the phone and in writing.
Work with a team of others as the central point of contact for the Association regarding membership and its benefits.
Answer incoming calls, emails, online chat messages and other communications from members, leaders, staff and others providing accurate and timely resolutions to issues.
Make outbound contacts to members and leaders to resolve issues of dues non-payment and other membership processing exceptions.
Make outbound contacts to members and leaders as a mechanism for outreach and to promote the Association.
In a professional and courteous manner, influence members to accept the rationale of decisions and actions relating to their membership. Engage members in a tactful and diplomatic manner concerning issues that may be confidential and sensitive in nature.
Process membership in the Association’s membership system of record competently with great attention to detail and accuracy.
Participate in the development and distribution of materials to field offices and locals, collection of materials, input of data into the membership system, generation of reports to locals and all other correspondence with members and locals regarding membership processing.
Respond in a timely manner to all inquiries.
Assist with membership enrollment as needed.
Correspond with locals on a regular basis to ensure accuracy of membership records.
Assist with training local leaders and members as needed.
Prepare reports relating to membership as needed.
Assist the finance and accounting department with the reconciliation of membership data on a regular basis.
Participate in the development of membership materials as needed.
Participate in packing membership materials as needed.
Perform reasonable miscellaneous job-related activities assigned by Supervisor or the Executive Director or designee.