Member Relations Representative, Automotive

AAA Oregon-Idaho•Portland, OR

23d•Onsite

About The Position

AAA Oregon/Idaho is looking for a Member Relations Representative to join our Automotive Services team in Southeast Portland! The Automotive Services Member Relations Representative is responsible for the administrative support and coordination of daily automotive operations while providing clerical and administrative support for the Club to achieve its goals. This position provides contracted Emergency Road Service support in addition to member relations support for member service requests. The role is responsible for investigating member concerns, record keeping, and providing reporting and administrative support to the Automotive Services team.

Requirements

Customer service and administrative experience required.
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
Ability to take initiative and address multiple demands and competing priorities in a changing environment.
Ability to communicate clearly and professionally both verbally and in writing.
Ability to solve problems by assessing relevant information, drawing on past experiences and applying critical thinking to develop an appropriate solution.
Able to make timely and sound decisions independently, understanding the impact and implications and providing feedback on outcomes.
Ability to work as part of a team, collaborating with colleagues, motivating others to action, establishing rapport and gaining the trust of others.
Basic computer literacy required.
General geographical knowledge of Oregon and Idaho State and its road systems.