MEMBER PROTECTION SPECIALIST

MULTIPLI FEDERAL CREDIT UNION • Jefferson City, MO

12d • $23 - $34 • Hybrid

About The Position

The Member Protections Specialist is responsible for detecting, investigating and preventing fraudulent activities within members' accounts. They analyze financial data, conduct interviews, gather evidence, help secure member's accounts, and prepare detailed reports for management, law enforcement or other agencies as needed. They are the principle contact for Credit Union staff and members for fraud and disputes. The Member Protections Specialist is responsible for handling disputes, fraud claims and monitoring for fraud prevention and trends.

Requirements

• Experience: One year to three years of similar or related experience.
• Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills Good communication skills are essential. The ability to work proficiently with the various Credit Union software platforms is necessary. Such platforms include Episys, Verafin, and Microsoft Office.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and Regulation E.
• Ensures that all procedural steps are completed in a timely and accurate manner for all disputes and fraud claims.

Responsibilities

• Manage, track, investigate and respond to member claims of fraud, ID Theft, Elder Abuse and other financial crimes.
• Process credit and debit card disputes within applicable Regulation E timelines.
• Coordinates recovery of losses due to fraudulent activity.
• Maintains up to date knowledge of current fraud trends and assists with the development and presentation of fraud training to employees and members.
• Prepare well documented case files and narratives for investigations.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree