Member of Technical Staff
About The Position
The Problem 36 million businesses in America need insurance—it’s not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing. Over 90% of commercial insurance is still human-led. We’re building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We’re adding ~1,000 customers per month. We’ve grown 100x since last year. We’re looking to do even more this year—and that’s why we’re hiring. You’ll build the AI systems that operate Harper—not features, the actual intelligence that runs the company. The Thesis This is full-stack in the truest sense: the interface a customer sees, the backend that powers their entire journey—application, business data, history, ongoing service—and the AI layer that makes decisions. Your code ships to production and generates revenue the same week you write it. The Role You’ll build AI agents, workflow orchestration, and voice AI that actually works. Not demos—real systems serving real users at scale. You work directly with founders. No committee. No approval chain. You build it, you ship it, you own the outcome.
Requirements
- 1-4 years software engineering experience
- Experience with LLM applications, agent pipelines, or AI systems in production
- Proficiency in Python, TypeScript, or similar
- Ability to work across the stack
- Based in San Francisco or willing to relocate
Nice To Haves
- Voice AI or real-time systems experience
- RAG systems or workflow automation background
- Prior startup experience
Responsibilities
- Build AI agents that run the business — Lead qualification, customer service, underwriter follow-up—all without human intervention
- Create workflow orchestration — Document retrieval, carrier API calls, compliance checks, human review—coordinated across thousands of concurrent transactions
- Ship voice AI that actually works — Handle skeptical business owners asking “wait, what does that actually cover?”
- Build systems that compound — Every decision gets traced; every outcome feeds back; the AI gets smarter with each interaction
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
