Member of Technical Staff, Infrastructure Shared Services

Pure Storage•Lehi, UT

3d•Onsite

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Pure Storage is seeking an IT professional with strong communication, problem-solving, and technical skills to assist automating the storage management. As part of the Storage reliability team, you will work closely with the datacenter teams, interfacing directly with the datacenter operations team to provide automation and support to ensure that storage is validated and reliable. As an autonomous, proactive individual, you will be required to take initiative and demonstrate leadership, representing the Infrastructure and Shared Services (ISS) team. WHAT YOU'LL DO Strong hands on working knowledge of Linux and Python Understanding of networking and storage infrastructure Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps and validating hardware to send them back out to production fleet Identify code related problems in the validation process, and create tickets for the appropriate team to implement a fix Communicate extensively with the datacenter operations teams working hand in hand resolving hardware issues Deploying, troubleshooting, repairing and ensuring the server fleet is operating at its maximum capacity. Proactively monitoring data storage utilization, I/O capacities and alerts Create monitors for existing data stores Being on call during business hours for storage related alerts and escalations Some code review for bugs, identify code related problems in the automated validation process, implementing resolutions where feasible, and creating tickets in both Service NOW and Jira for appropriate teams to resolve Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki Continuously review, learn and understand internal services and tools that apply to our IT workflows Provide mentoring and training when necessary to the DC Operations team Familiar experience with hardware from vendors like, Cisco, Brocade, and Supermicro Resourcefulness and problem-solving aptitude Scripting is desirable in Python or Ansible programing We are primarily an in-office environment and therefore, you will be expected to work from the Utah office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

Requirements

Basic knowledge of Pure storage products such as Flash Array and Flash Blade
Familiar with automated booting in a linux environment
Familiarity with automation tools, such as Jenkins, Docker, etc
Familiarity with the Google suite of tools, including Sheets, Docs, etc.
Familiarity with VMWare/EXSI
Computer Science, Computer Hardware Engineering education, or at least five years in the industry
Excellent interpersonal and teamwork skills
Good written and verbal communication skills
Must be detail-oriented and a well-organized self-starter
Can be open to constructive criticism
Ability to explain complicated hardware issues, hardware configurations and BIOS configurations
Fantastic problem-solving skills, especially related to server hardware
Ability to take ownership of issues that arise from various hardware and software problems and follow them to resolution
Proven experience as a SRE, DevOps engineer or similar role

Responsibilities

Strong hands on working knowledge of Linux and Python
Understanding of networking and storage infrastructure
Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps and validating hardware to send them back out to production fleet
Identify code related problems in the validation process, and create tickets for the appropriate team to implement a fix
Communicate extensively with the datacenter operations teams working hand in hand resolving hardware issues
Deploying, troubleshooting, repairing and ensuring the server fleet is operating at its maximum capacity.
Proactively monitoring data storage utilization, I/O capacities and alerts
Create monitors for existing data stores
Being on call during business hours for storage related alerts and escalations
Some code review for bugs, identify code related problems in the automated validation process, implementing resolutions where feasible, and creating tickets in both Service NOW and Jira for appropriate teams to resolve
Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki
Continuously review, learn and understand internal services and tools that apply to our IT workflows
Provide mentoring and training when necessary to the DC Operations team
Familiar experience with hardware from vendors like, Cisco, Brocade, and Supermicro
Resourcefulness and problem-solving aptitude
Scripting is desirable in Python or Ansible programing
We are primarily an in-office environment and therefore, you will be expected to work from the Utah office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.