Member Manager

MAXIS Global Benefits Network • London, CA

11d • Hybrid

About The Position

MAXIS GBN was co-founded in 1998 by MetLife and AXA, two of the largest and most trusted insurance companies in the world. In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of over 90 staff, with another 80 based in eight countries around the world.
At MAXIS GBN, we work with multinational companies to help them deliver employee benefits (EB) to their staff around the world. We are a market leader in the global EB space, offering global pooled and captive solutions as well as comprehensive wellness programmes.
We do this through working with a network of local insurance companies (members) in more than 100 markets across the globe. More than 60% of our member insurers are owned by MetLife or AXA, the other 40% are independent local insurers – all are experts in their markets and help us to find the right solutions for the local offices of multinationals and their employees based there.
Our London headquarters houses support services from global marketing to finance to client reporting and underwriting while working with colleagues based in offices in locations across Europe, the USA and Asia.
Summary of Responsibilities

The Member Management team is responsible for:
managing the existing local insurer network and supporting its growth
maintaining MAXIS / local insurer relationships and encouraging open and regular communication
ensuring ease-of-use and process between local insurers and MAXIS departments
representing the interests of local insurers interests within MAXIS
communicating the advantages of the network within the MAXIS business and across the broader network
ensuring all contractual and regulatory requirements are met by our local insurers globally
ensuring that regular Due Diligence is carried out on all local insurers within the Network

The role holder will be responsible for:
take responsibility for and manage a portfolio of members in EMEA region as well as supporting other regions where required
support discovery and implementation of any team restructure and reallocation of members if appropriate
represent local insurers and their needs for MAXIS projects – you will be their voice
work with the marketing team to co-ordinate network focussed communications
take ownership of and manage the local insurer database (Salesforce)
assist with existing key Member management projects
build and maintain strong relationships with all MAXIS departments across all geographical locations
deliver ongoing local insurer training and education
support the activity of the wider Member Management team

Requirements

• 3-years minimum years’ experience (or equivalent) working with internal and external stakeholders in Employee benefits/insurance/reinsurance
• 1-year experience (or equivalent) in project management and implementation
• strong organisational skills with ability to manage multiple priorities
• the ability to work independently with a strong sense of accountability
• exceptional relationship management skills
• strong communication skills
• able to travel as required by the role
• demonstrable negotiation skills
• ability to work across departments, time zones and geographies
• excellent IT proficiency with advanced Excel skills
• English to a high level of fluency, both spoken and written, is essential

Nice To Haves

• French a definite advantage. Spanish or other languages also beneficial
• Experience working in a multicultural / international business
• Experience with using Salesforce in a sales/CRM environment

Responsibilities

• take responsibility for and manage a portfolio of members in EMEA region as well as supporting other regions where required
• support discovery and implementation of any team restructure and reallocation of members if appropriate
• represent local insurers and their needs for MAXIS projects – you will be their voice
• work with the marketing team to co-ordinate network focussed communications
• take ownership of and manage the local insurer database (Salesforce)
• assist with existing key Member management projects
• build and maintain strong relationships with all MAXIS departments across all geographical locations
• deliver ongoing local insurer training and education
• support the activity of the wider Member Management team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed