Member Integration Specialist

Tulsa Remote LLC • Tulsa, OK

1d • Hybrid

About The Position

As a Member Integration Specialist, you'll be a vital part of the Member & Alumni Experience team, dedicated to keeping members engaged and supporting their integration into the Tulsa community from orientation to a 12-month commitment in the program with the goal of retaining them beyond their 1st year. In this role, you’ll collaborate with program participants and a variety of local partners and organizations to ensure members have the resources they need to achieve their personal and professional goals. Your skills in listening, engaging, sharing resources, and connecting with a diverse group of people will be essential to your success.

Requirements

• High School diploma or equivalent required.
• 2-3 years of professional work experience in client management, case management, or other social services related environment preferred
• 2+ years of living and working in the Tulsa area, with demonstrated engagement in the community, knowledge about Tulsa history, and familiarity with a wide range of civic organizations, services, businesses, etc.
• Exhibits clear, thoughtful communication with a focus on empathy, integrity, and positive intent.
• Adapts communication methods to different audiences and ensures key information is communicated effectively.
• Approaches interactions with a friendly and welcoming demeanor, building trust and transparency.
• Demonstrates exceptional skills in building and maintaining strong relationships with members and community partners.
• Works actively to foster a supportive community atmosphere, enhancing engagement and satisfaction in all events and interactions.
• Strong collaborator who actively collaborates with teams and stakeholders to deliver high-quality experiences across events, meetings, and communications.
• Embraces open dialogue, honesty, and shared feedback to achieve goals together.
• Works effectively across teams, encouraging cross-functional support and input.
• Demonstrates proactive management of deadlines and thorough follow-through on responsibilities.
• Shows strong attention to detail in organizing and executing projects, ensuring objectives are met efficiently.
• Maintains a high standard of integrity
• Uses data, facts, and metrics to guide decisions aligned with Tulsa Remote’s objectives.
• Applies critical thinking to analyze trends and insights, supporting strategic outcomes.
• Consistently seeks relevant data to inform decisions and measure impact.
• Must be comfortable with ambiguity and evolution; including the positions, roles, responsibilities, and the organization's priorities and projects.
• Willing and able to work weekends, holidays, and non-traditional hours as needed to support events and member activities.
• Has the flexibility to travel locally and work from multiple locations within Tulsa to enhance member engagement.
• Ability to stand, walk, and remain active for extended periods at events and meetings.
• Frequent use of computers, phones, and digital tools.
• Must live in and able to travel locally within Tulsa, OK and work flexible hours, including weekends and holidays, as needed.
• This is a hybrid role that may require in-person meetings based on organizer’s request or organizational needs.
• Candidate will need a valid driver's license and car insurance.

Responsibilities

• Foster Member Engagement: Assist in fostering member engagement with the city by understanding and aligning with Tulsa Remote’s mission and Tulsa's unique offerings.
• Member Case Management: Manage and verify records for a caseload of members, tracking program status, individual needs, and engagement activities via Salesforce.
• Community Integration Support: Conduct regular 1:1 or group check-ins with members to develop and support integration plans, assisting them in achieving personal and professional goals.
• Resource Management: Contribute to the list of resources and community collaborators; create referrals to local organizations and leaders that support member interests.
• Data Management: Accurately record and update member data and notes in Salesforce, ensuring reliable information for tracking and support.
• Small-Scale Meeting Coordination: Execute small group gatherings focused on community building and community impact.
• Outreach: Conduct outreach to members as needed for member highlights, survey completions, and other needs of the organization.
• Slack Engagement: Actively respond to member questions, share resources and events, and engage within the program’s Slack channels.
• Event Engagement and Relationship Building: Attend Tulsa Remote-sponsored events to support event roles, actively engage with members, build rapport, and provide follow-up support as needed. This could include recruitment events as needed.
• Event Planning Support: Collaborate with the Events Team to assist in planning both short- and long-term member events. Provide feedback to help enhance event programming based on member needs.
• Other Duties: Perform other duties as assigned, learning new skills and collaborating with team members as needed.

Benefits

• 100% employer-paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.
• 401K employee and employer contributions.
• Paid time off to support you while you are out of the office.
• Paid holidays so our employees can spend time with those they care about.
• Employer-paid AD&D life insurance, with employee option to add supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED