Member Growth and Onboarding Coordinator
About The Position
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Member Growth and Onboarding Coordinator ensures a smooth and welcoming experience for new patients, guiding them from acquisition to their confirmed first appointment at one of our centers. They assist new members with the completion of new patient paperwork, ahead of first appointment. They drive moving members from initial acquisition to completed first appointment. They are also responsible for patient retention, by engaging with disenrolled members and working closely with center and sales leaders to drive patient re-engagement efforts. They actively participate in driving outreach and retention efforts during AEP, OEP, and SEP.
Requirements
- Basic-level business acuity
- Basic knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Responsibilities
- Ensures new patients successfully complete the onboarding process and attend their first appointment at one of our centers.
- Builds strong relationships with center and sales leaders to support patient onboarding efforts.
- Assists in the development and use of tools to track progress, identify potential challenges, and implement real-time solutions.
- Follows a standardized onboarding process to ensure consistent and efficient experience for new patients.
- Ensures new patients attend orientation and complete their initial appointment within the first 30 days of eligibility.
- Reaches out to 100% of disenrolled patients and coordinates next steps with center and sales leaders, to bring patients back.
- Supports the development of reports and insights to understand why patients disenroll and identify opportunities for continuous improvement.
- Collaborates with key stakeholders to implement strategies that address patient concerns and enhance retention.
- Provides updates to market and regional leaders on retention efforts and outcomes.
- Maintains and updates CRM tools to effectively manage patient retention and onboarding efforts.
- Builds strong partnerships with internal sales teams and market leaders to enhance the new patient experience.
- Assists in monitoring monthly and quarterly patient onboarding metrics to ensure goals are met.
- Supports the implementation of engagement strategies to drive patient retention and re-engagement efforts.
- Supports outreach and retention efforts during AEP, OEP, and SEP enrollment periods to maximize patient retention.
- Performs other duties as assigned and modified at manager’s discretion.
Benefits
- With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
