Member Experience Specialist 26-017

Cobalt Credit Union•Papillion, NE

About The Position

Be someone’s banker from anywhere. Help members achieve their financial dreams. Are you an experienced banker who enjoys helping people and building meaningful relationships? Join our Member Experience team, where you’ll assist members through video, chat, phone, and digital banking tools while delivering exceptional service and financial guidance. In this role, you will serve as a financial advocate, helping members navigate financial challenges, alleviate financial pain points, and plan for their goals — all while using cutting-edge digital banking technology. Instead of being limited to a traditional branch, you’ll assist members from diverse communities and locations, creating strong relationships and meaningful impact every day. ¿Hablas español? Nos encantaría conocerte. What Makes This Role Unique Be someone’s banker from anywhere using video and digital banking technology Help members plan for their financial goals and dreams Serve as a trusted financial advocate who helps solve problems and ease financial stress Build meaningful relationships beyond traditional branch walls Work with innovative technology transforming modern banking Be part of a collaborative team dedicated to outstanding member experiences

Requirements

High school diploma or GED required
Minimum 2 years of experience in a financial institution required
2 years of cash handling, sales, or customer service experience required
Professional presence when interacting with members through video
Strong communication and relationship-building skills
Ability to troubleshoot technical issues across digital channels
Computer and technology skills
Ability to multitask in a fast-paced environment

Responsibilities

Assist members through video, chat, text, and phone banking channels
Process transactions including deposits, withdrawals, and loan payments
Open new accounts and maintain existing accounts
Assist members with loan requests and financial service needs
Identify opportunities to recommend credit union products and services
Troubleshoot account and digital banking issues
Educate members on online and mobile banking tools
Build strong relationships while delivering efficient and accurate service

Benefits

All employees receive 11 paid holidays, PTO accruals beginning on your first day, a paid day off for your birthday and work anniversary, and tuition reimbursement for employees seeking a degree in job-related programs.
Our full time employees are eligible for health and dental insurance, employer match for 401(k)

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