Member Experience Specialist I

Atlantic Federal Credit Union • Brunswick, ME

1h

About The Position

At Atlantic Federal Credit Union, we’re committed to helping our members do better. As a Member Experience Specialist I, you’ll be the welcoming voice and digital presence for our members, delivering friendly, efficient, and knowledgeable support through phone, email, and online channels. If you enjoy solving problems, learning new things, and providing top-tier service in a fast-paced environment, this could be the perfect next step in your career.

Requirements

• 1-3 years in a similar customer service or financial services role preferred.
• High school diploma or GED required.
• Strong written and verbal communication is essential.
• Comfortable with MS Office and able to learn new software and core processing systems.
• Friendly, patient, great at listening, and committed to providing outstanding service.

Responsibilities

• Provide Tier I support via phone, email, and chat—answering questions, processing transactions, and offering solutions with accuracy and courtesy.
• Assist members with balance inquiries, debit card maintenance, and general account needs.
• Identify opportunities to recommend products and services that help members meet their financial goals.
• Troubleshoot and resolve account-related issues with a positive, member-first approach.
• Working closely with trainers, coaches, and team leads to continuously growing your knowledge of AFCU systems, products, and services.
• Support the broader department and branch network as needed.
• Take on other tasks that contribute to member satisfaction and team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED