Member Experience Specialist I
About The Position
At our Main Branch, we’re looking for enthusiastic, service‑driven individuals to join our team as Member Experience Specialist. This role is more than just helping members with transactions—it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard. In the Member Experience Specialist role, you will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.
Requirements
- Highly motivated
- Team oriented
- Positive thinker
- Desire to provide exceptional service in a fast-paced environment
- Minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.)
- Strong interpersonal skills
- Professional appearance
- Solid work ethic
- Reliable attendance
- Ability to be detail oriented
- High school diploma or GED
Responsibilities
- Greeting and engaging members primarily in person
- Engaging members through online channels or by phone when needed
- Understanding member needs and delivering exceptional service
- Identifying the purpose of each visit or inquiry
- Completing requested transactions with accuracy and care
- Seamlessly connecting members with the appropriate team member for specialized support
Benefits
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
- Paid Parental Leave
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
