Member Experience Representative

Town & Country Credit Union•Fargo, ND

64d

About The Position

As a Member Experience Representative, you'll handle a wide range of member inquiries across multiple channels including phone, email, and online messaging. You'll assist with account balances, statements, payments, transfers, and digital banking services-all while providing prompt, friendly, and accurate support. In addition to resolving issues, you'll help document member interactions, complete reports, and collaborate with the rest of the Member Experience team to ensure a smooth experience for every member.

Requirements

An associate degree or equivalent experience and at least one (1) year of experience in a financial institution, contact center, or similar service-oriented role preferred
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Comfort with data entry, keyboarding, and working with numbers
A professional, team-first attitude with a passion for helping others
Ability to multitask and stay organized in a fast-paced environment
A desire to learn, grow, and meet performance goals
Flexibility to work shifts between 7:00 AM - 6:00 PM, including rotating Saturday mornings (9:00 AM - 1:00 PM)

Responsibilities

Provide outstanding service to members via phone, email, and other communication channels
Resolve questions related to accounts, transactions, online banking tools, and more
Accurately document member interactions and maintain related records
Support internal functions and work closely with team members in the Member Experience Center
Identify member needs and offer solutions or guidance
Follow all established policies, procedures, and security standards
Report trends, concerns, or recurring issues to the Digital Services and Member Experience Manager