Member Experience Representative

Alabama Credit Union • Foley, AL

9d • $16 - $24 • Onsite

About The Position

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to serve our members at the Foley Branch in Foley, Alabama. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union. Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world. If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you . However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

• High school diploma or equivalent
• Customer service skills
• Cash handling
• Good computer skills (including the ability to use Microsoft Office products and web-based applications)
• The ability to follow lengthy procedures for account opening
• The ability to describe and sell products and services to members
• The ability to change focus efficiently in a fast-paced environment
• A desire to help others in your community

Nice To Haves

• One to three years of similar or related experience
• Bilingual (Spanish)

Responsibilities

• Engage members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience
• Assist members with loan request
• Assist members with their financial transactions, involving giving and receiving cash and other negotiable instruments
• Provide opportunities for members to utilize additional products and services offered by Alabama Credit Union
• Open accounts
• Help members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently
• Provide information about products and services to members in order to serve their financial needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees