Member Experience MSR I - Contact Center

COMMUNITY FIRST CREDIT UNION OF FLORIDA • Jacksonville, FL

2d

About The Position

Community First is looking for talented, service‑driven individuals to join our Memeber Experience Call Center Team. We are currently seeking Call Center Representatives who are passionate about delivering exceptional member experiences. In this role, you will answer incoming calls to support member and potential member inquiries, process transactions, and direct calls to the appropriate department or personnel as needed. Call Center Representatives maintain up‑to-date knowledge of Credit Union products and services, clearly communicate information to members, and proactively identify opportunities to connect members with solutions that fit their needs, meeting expected service and cross‑selling standards.

Requirements

• One year of relevant experience supporting customers or members, with an emphasis on understanding needs, resolving questions, and providing quality service.
• A high school degree or equivalent.
• Courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
• Communications require shorter and not in-depth discussions most of the time.

Nice To Haves

• Call Center experience in a financial institution
• Comfortable cross-selling credit union products and services
• Strong verbal and communication skills coupled with excellent interpersonal skills.
• Proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel).

Responsibilities

• Responsible for handling member inquiries, transactions, or directs calls to the proper department or personnel.
• This position maintains current information on Credit Union Services; communicates information to members and cross-sell Credit Union services at expected levels.
• Identify the financial needs of the member and recommend an appropriate credit union solution.
• satisfy members financial needs by processing monetary transactions with accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees