Member Experience Liasion

PERMA FAIR • Camden, NJ

5d • $22 - $26

About The Position

The Member Experience Liaison serves as the first point of contact for members, ensuring a seamless and positive experience during the intake process. This role involves gathering essential information, addressing member inquiries, and coordinating with internal teams to provide timely and accurate service. The ideal candidate will possess excellent communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in customer service, client relations, or a similar role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft 365 tools (e.g., Outlook, Teams, Excel, Word).
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional attention to detail and organizational skills.
• Authorized to work in the United States on a full-time basis without Company sponsorship.
• Empathy and active listening skills to understand and address member concerns.
• Team-oriented mindset with a focus on collaboration and shared goals.
• Adaptability to handle changing priorities and member needs.
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Detail-oriented and organized.
• Positive attitude and a commitment to delivering excellent service.
• Strong time management skills.
• Strong organizational skills.
• Adaptable and open to feedback for continuous improvement.

Nice To Haves

• Familiarity with insurance, healthcare, or membership-based industries is a plus.

Responsibilities

• Serve as the primary contact for new and existing members during the intake process.
• Respond to inquiries via phone, email, or other communication channels in a professional and courteous manner.
• Provide clear explanations of services, benefits, and processes to members.
• Collect and verify member information, ensuring accuracy and completeness.
• Document all interactions and relevant details in the system according to company protocols.
• Identify member needs and direct them to appropriate resources or departments.
• Work closely with internal teams to ensure smooth transitions and resolution of member concerns.
• Escalate complex issues to supervisors or specialized teams as needed.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Continuously seek opportunities to improve the intake process and enhance member satisfaction.
• Maintain accurate records of member interactions, inquiries, and resolutions using company systems.
• Report on intake activities and member feedback for management review.
• Adhere to company policies, procedures, and regulatory requirements.
• Ensure all communications align with organizational values and standards of professionalism.

Benefits

• Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED