Member Experience Coordinator | Full-Time | University Club Alabama

Oakview Group•Tuscaloosa, AL

27d•$17 - $23

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells. Communications - Communicate ClubLife through all channels, and take care of member's needs as it relates to reservations, inquiries, preferences, etc. Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences. Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc. New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.

Requirements

Minimum of one-year experience in hospitality business or a similar role
Service oriented mindset making every guest feel valued
Strong communication skills verbal, written, phone, text, and social media communications.
Work well under pressure, coordinating multiple tasks at any given time.
Strong organizational skills and attention to detail.
Positive phone demeanor.
Advanced working with Microsoft Office suite, including Word, Outlook, and Excel
Positive attitude and be willing to work as part of a team.

Responsibilities

Coordinate and distribute emails to Members meeting the club's communication standards
Populate event calendar and create event registration confirmations.
Set up for Member check in i.e. Name Badges, Welcome Signs
Event set up of décor or warm welcomes.
Thank you cards to speakers.
Photos of event.
New Member welcome calls | 'warm welcome' | invitation to New Member Orientation
Social Media ,Responding to posts Creating copy Verifying event calendar accurate on Facebook page
Members First updates to events and registration.
Update in Club marketing i.e., Posters, table tents, enplug etc.
Support ARMI calls or data entry in Tableau.
Support in completion of New Member data entry and follow-up.
Running Member Birthday/Anniversary list for engagement.
Support in processing Resignations and follow up.
Define Magic Moments and execute within the Club.
Write personalized postcards to invite members to events.
Work with department heads to identify, complete and implement one unified annual Club calendar of Member events.
Function as the Club representative on various Member committees.
Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
Conduct ourselves professionally and respectfully.
Work safely.
Attend daily line-up and participate as requested.
Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards.
We are open, flexible, and adaptable to take care of our Members and Guest changing needs.
Understand service recovery procedures for Member/Guests.
Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible.
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.