Member Experience Coordinator

World 50 Group•Atlanta, GA

17d•Hybrid

About The Position

The Member Experience Coordinator plays a critical role in constructing the environment (both live and virtual) for the ultimate member experience at events. Reporting to the Member Experience Manager, this position is responsible for organizing, planning and execution of logistics for in person and virtual gatherings. This position requires 1-2 trips per year. The ideal individual will have a strong passion for world-class quality and attention to detail, and thrive in a fast-paced, dynamic environment.

Requirements

Highly organized, creative, and attentive to detail; able to manage, prioritize and bring to completion multiple projects
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
Demonstrate poise and grace under pressure
Ability to present self to C-level executives with confidence and professionalism
Strong work ethic and willingness to take ownership for wide-ranging responsibilities
Persistence, resourcefulness, drive, and ability to work proactively and independently
Superior quality and service standard
Excellent communications skills, both interpersonal and written
Solid computer and analytical skills
Four-year degree in Hospitality, Communications or related field
A minimum of 1 year of experience in events logistics

Responsibilities

Management of the team storage room
Responsible for tracking summit supply needs and coordinating with member services team
Organize the materials that are packed for each summit
Order summit materials
Keep an inventory system of summit materials
Help pack and unpack pelican cases before and after each gathering
Responsible for organizing name tags
Pack materials for virtual experiences
Support World 50 Concierge
Answer concierge emails within 48 hours
Continually update gift guide website
Develop and grow the strategy for World 50 concierge
Maintain World 50 as a vendor, attend shows at the Mart and place bulk orders
Order holiday gifts for World 50 vendors
Assist with World 50 Gatherings
Attends all necessary meetings
Assist in managing event related collateral (e.g., welcome card, menu, maps, etc.)
Travel to a summit, and assist with onsite logistics