Member Experience Associate (Evenings) - Wimbledon Tennis & Pickleball Club

Momentum Enterprises • Walpole, MA

1d • Onsite

About The Position

This role is for a Member Experience Associate at Wimbledon Tennis & Pickleball Club in Norwood, MA. Momentum Enterprises is a family-focused company dedicated to creating fun, active, and memorable experiences in the communities they serve. Their brands include My Gym Children's Fitness Centers, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture. They are passionate about building strong teams and helping both employees and members thrive. The position involves welcoming members and guests, managing check-ins for court play, clinics, and lessons, assisting with reservations, scheduling, and program registrations, answering phones and responding to member inquiries, processing payments, supporting membership services, and collaborating with team members to ensure smooth daily operations.

Requirements

• Strong communication and customer service skills
• Reliable, punctual, and team-oriented
• Comfortable using basic computer systems (training provided)
• Professional appearance and demeanor

Nice To Haves

• Customer service or hospitality experience preferred
• Interest in tennis or pickleball is a plus
• CPR/AED certification preferred (or willingness to obtain)

Responsibilities

• Welcome members and guests with a friendly, professional attitude
• Manage check-ins for court play, clinics, and lessons
• Assist with reservations, scheduling, and program registrations
• Answer phones and respond to member inquiries
• Process payments and support membership services
• Collaborate with team members to ensure smooth daily operations

Benefits

• Paid training and ongoing development
• Medical and dental benefits
• Retirement savings options
• Employee discounts across Momentum Enterprises locations
• Company-provided uniforms
• Opportunities for growth within the organization

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed