Member Experience Associate (Evenings) - Wimbledon Tennis & Pickleball Club

Momentum Enterprises • Walpole, MA

3d • Onsite

About The Position

Wimbledon Tennis & Pickleball Club (powered by Momentum Enterprises) is looking for a Member Experience Associate to join our team and play a key role in delivering an outstanding member experience. This is an evening, part-time position (with the potential to grow into full-time) for someone who brings energy, positivity, and a passion for customer service-someone who genuinely enjoys connecting with people and making every member feel welcomed, valued, and part of a thriving community.
Schedule: Approximately 27–30 hours per week
Evenings: Tuesdays, Fridays, and Sundays

Requirements

• Strong communication and customer service skills
• Reliable, punctual, and team-oriented
• Comfortable using basic computer systems (training provided)
• Professional appearance and demeanor

Nice To Haves

• Customer service or hospitality experience preferred
• Interest in tennis or pickleball is a plus
• CPR/AED certification preferred (or willingness to obtain)

Responsibilities

• Welcome members and guests with a friendly, professional attitude
• Manage check-ins for court play, clinics, and lessons
• Assist with reservations, scheduling, and program registrations
• Answer phones and respond to member inquiries
• Process payments and support membership services
• Collaborate with team members to ensure smooth daily operations

Benefits

• Paid training and ongoing development
• Medical and dental benefits
• Retirement savings options
• Employee discounts across Momentum Enterprises locations
• Company-provided uniforms
• Opportunities for growth within the organization

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed