Member Experience Associate

JCCs of North America•Stamford, CT

64d

About The Position

Member Experience Associates are the welcoming faces of the JCC of Stamford, responsible for delivering exceptional customer service and creating a positive, inclusive environment for all visitors. As integral member of the Member Services Team, this role ensures that every interaction reflects the JCC's commitment to community, respect, and excellence.

Requirements

Strong interpersonal skills with a positive, friendly, and professional demeanor.
Excellent communication skills, both oral and written.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software applications.
Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously.
Detail-oriented, dependable, and reliable.
Flexible schedule with availability to work weekends and evenings as needed.
High school diploma or equivalent
Minimum of two years of customer service or related experience.

Nice To Haves

some college coursework preferred.

Responsibilities

Greeting and assisting members, guests, and prospective members both in person and over the phone, providing information about programs, services, and membership options.
Checking in members and guests using JCC procedures, ensuring smooth and efficient entry.
Processing transactions accurately using JCC membership software, including class registrations, personal training sessions, private swimming lessons, and membership renewals.
Managing reservations for group exercise classes and sports courts.
Maintaining a clean and organized welcome desk area, replenishing informational materials as needed.
Reporting maintenance and facility issues to appropriate staff to ensure a safe and pleasant environment.
Performing additional clerical duties as required to support the Member Services Team.