Member Experience Associate

YMCA of Metropolitan Detroit•Mount Clemens, MI

5d•Onsite

About The Position

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y! Now Hiring at the Macomb Family YMCA The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Requirements

At minimum, a high school diploma or equivalent (18+ years of age)
Experience in customer service, preferably in a busy atmosphere, and typing knowledge
Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
Ability to participate in all physical aspects of the position.
Ability to sit and stand from a seated position when interacting with members.

Responsibilities

Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
Performs other assigned duties as directed by Supervisor