Member Experience Associate
About The Position
The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times, exhibiting excellent communication and customer service skills, and upholding the member experience standards.
Requirements
- At minimum, a high school diploma or equivalent (18+ years of age)
- Experience in customer service, preferably in a busy atmosphere, and typing knowledge
- Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
- Ability to participate in all physical aspects of the position.
- Ability to sit and stand from a seated position when interacting with members.
Responsibilities
- Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
- Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
- Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
- Performs other assigned duties as directed by Supervisor
Benefits
- FREE Family Membership & Discounted Access to Programs
- Flexible Scheduling
- Family-friendly Work Environment
- Employee Assistance Program & Retirement Plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
