Member Enrollment Manager

Mdvip • Chicago, IL

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About The Position

MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As the Member Enrollment Manager (Sales), you will be responsible for the strategic oversight and execution of patient acquisition for new MDVIP physician launches. You will develop customized Sales Success Plans, coach a team of 8–10 On-Site Patient Enrollment Specialists, and ensure each practice meets enrollment KPIs — including panel fill velocity, conversion rates, and overall launch success. This is a hands-on leadership role for a results-driven sales manager who thrives in dynamic environments and is passionate about patient engagement, consultative sales, and community activation.

Requirements

• Proven success in consultative or solution-based sales leadership.
• Deep understanding of sales funnel metrics and field-based execution.
• Strong coach and team builder with a bias for performance and accountability.
• Operationally disciplined with exceptional project management skills.
• Excellent communicator who can influence physicians and cross-functional teams.
• Data-driven decision-maker with the ability to course-correct in real time.
• Demonstrated success in building and executing sales strategies with measurable results.
• Ability to travel up to 50%
• Bachelor’s degree.
• Three (3) years in sales.
• Previous people leadership.

Nice To Haves

• Healthcare experience, preferably in patient/member acquisition or practice transitions.
• Experience leading enrollment campaigns or grassroots outreach initiatives.
• Proficiency in CRM systems and field performance analytics.

Responsibilities

• Own and execute on tailored Sales Success Plans for each physician transition.
• Ensure field team meets or exceeds key performance indicators (KPIs) related to conversion rates, pacing, and event execution.
• Continuously optimize outreach strategies and funnel performance using field data and physician feedback.
• Own relationship with physician and coach them on what is needed to be successful
• Monitor sales funnel performance from awareness through enrollment.
• Identify gaps, adjust tactics, and ensure conversion targets are met or exceeded: Convert engaged prospects to enrolled patients.
• Manage pacing of panel acquisition by Day 120.
• Daily/weekly pacing aligned to enrollment forecast.
• Manage and develop a high-performing team of 8–10 Member Enrollment Representatives across regional markets.
• Provide consistent coaching and feedback to drive performance and engagement.
• Foster a culture of accountability, service excellence, and mission alignment.
• Deliver structured feedback, troubleshoot risks, and escalate when needed.
• Use CRM data to identify trends, gaps, and coaching opportunities.
• Partner with Practice Opening, Implementation, Marketing, and Physician Development to optimize launch activities.
• Align physician messaging and practice engagement strategies with MDVIP’s brand and enrollment goals.
• Participate in strategic planning meetings and provide updates to executive leadership on field performance.

Benefits

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees