Member Development Representative 2 - IAACU

Illinois Agricultural Association•Bloomington, IL

About The Position

Join us at the Illinois Farm Bureau to become part of an influential leader that has a rich history and vision toward the future of agriculture. We’re excited you’re looking for a career with Illinois Farm Bureau as we advocate for farmers and agriculture. We’re a grassroots organization made up of people who support farms, food and families in Illinois.. Apply today to become a vital part of helping us advocate for Illinois agriculture and support Illinois farm families. About the role Provides high-quality member service and information about IAACU membership, products and services by phone, electronically and in person. Assists with credit union marketing efforts. Performs a wide range of transactional and marketing tasks in a credit union call center environment.

Requirements

Typically requires 1+ years of relevant experience.
This job operates in a credit union environment. Regularly communicates with and interacts with others, and routinely uses standard office equipment such as computers, phones, calculators, scanners and copy machines.
Ability to work flexible hours as needed. Regularly works daytime and Saturday hours (on rotating basis) with occasional overtime.
Occasional, short periodic or overnight travel to participate in meetings or special events.

Responsibilities

Provides service and information in a pleasant, professional, and efficient manner.
Researches and solves member questions, problems, and complaints concerning credit union accounts.
Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals.
Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments).
Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center.
Cross-trained to provide asssistance and backup to Plastic Card Department.
Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned.
Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations.
May assist with marketing campaigns, as assigned.