Member Contact Center Representative
About The Position
Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. Embrace the opportunity to begin a financial career as a Member Contact Center Representative, where your customer service expertise will shine and your contributions will be valued. ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!
Requirements
- High school diploma or equivalent (GED)
- 6 months to 1-year related experience in a customer service position
- Must have pleasant and professional phone manner and service skills
- Ability to handle a high volume of calls and be able to work for extended length of time on the phone
- Must be computer literate and have skills in effective written and oral communication
- Familiar with 10-Key and type at least 35 words per minute
- Must have excellent interpersonal, member service and organizational skills
- Ability to effectively communicate and work with members and other employees
Responsibilities
- Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms
- Provide members with information on loan applications status, loan payments, and loan payoff amounts
- Provide history and statement copies
- Ability to set members up for electronic services
- Provide prompt, professional, and courteous service to members; use and understand phone system as instructed
- Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff
- Actively be a part of an awesome team!
Benefits
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- No interest employee loans for work wear
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP) and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
