Member Center Representative

Oregon Public Broadcasting•Portland, OR

54d•$19 - $21•Remote

About The Position

Do you love helping people and want to make a meaningful impact in your community? OPB is looking for a Member Center Representative to be the friendly, knowledgeable first point of contact for our listeners, viewers, and supporters. This team plays a vital role in connecting our audience with the news, stories, programs, and services they rely on, while delivering exceptional care to our members across OPB and KMHD. As a Member Center Representative, you’ll assist members with questions about their accounts, provide support for OPB Passport, gather feedback about OPB’s content, and route inquiries to teams across the organization. This role is ideal for someone who is empathetic, curious, highly organized, and energized by helping others. You’ll use strong communication and writing skills, learn the ins and outs of OPB’s operations, and become an essential hub between our audience and our internal teams. If you thrive in a fast-paced environment, enjoy problem-solving, and are excited about public media and OPB’s mission, this is a wonderful opportunity to grow your career while supporting a valued and diverse community of members.

Requirements

Exceptional customer service skills and ability to interface in a cordial, professional and well-informed manner with OPB donors, leaders, potential donors, volunteers and staff.
Experience working with the public.
Ability to appropriately handle confidential information.
Ability to work well with a diverse group of people.
Ability to work in ever-changing environment.
Excellent research, organizational, verbal and written communications skills.
Well organized with meticulous attention to detail, motivated and efficient.
Fluent use of standard computer software tools in business applications (Microsoft Office) and effective database skills.
Data entry skills.
Adaptable and flexible to demands of workflow and nature of projects.
Ability to establish priorities and work quickly to meet deadlines in a busy environment.
Proactive, oriented to problem solving, teamwork and the constant pursuit of improvement.
Genuine enthusiasm for the services and mission of Oregon Public Broadcasting.

Nice To Haves

Desire to create efficiencies and improve systems.
Knowledge of public media a plus.
Experience working with electronic data files in desktop applications and within a database
Experience with telephone or face-to-face sales.

Responsibilities

Respond to phone calls and emails from members and prospective members with particular attention to member satisfaction; research answers when necessary, actively gather contact information from customer and upgrade and recruit members and sustainers as part of daily Member Center interactions.
Create and update database records in Salesforce/Servicecloud
Enter interactions into database in response to inquiries and requests
Enter, review, and maintain member contribution and contact information in membership database
Respond to member questions and comments attached to gifts and update database records accordingly
Participate in ongoing training related to customer service and database procedures and share key information related to workload or member interactions with other team members and OPB staff as necessary
Other duties as assigned.