Member Care Representative I

Nueces Electric Cooperative (NEC)•Alice, TX

24d•Onsite

About The Position

At Nueces Electric Cooperative, we take pride in fostering a workplace where employees feel valued, supported, and excited to grow. We are a member-focused organization committed to serving our community with care, accuracy, and respect. Our mission is to create positive experiences by putting people first and ensuring every interaction reflects our values. We are currently seeking a Member Care Representative with a strong drive to serve our members and a keen attention to detail. The ideal candidate is skilled in communication, solution-oriented, and passionate about making a meaningful impact in our community through exceptional service. If you have exceptional customer service experience in the utility industry or feel you can contribute to our business and member needs, we want to hear from you! At NEC, we believe in taking care of our employees. We offer a comprehensive benefits package that includes medical coverage, retirement plans, paid holidays, vacation and sick leave, and life insurance. If you're looking for a fulfilling career with a company that values its employees and the communities we serve, apply today and become part of the NEC family! Position Summary This position requires becoming proficient in performing duties related to new service and billing for electric service and solving member requests. Greets all NEC visitors in a courteous manner thereby promoting the public image of the Cooperative. Visitors are given immediate assistance to resolve their request or complaint in a manner satisfactory to the visitor and NEC. This position is part of a team that utilizes member care and telephone systems to provide excellent customer service to cooperative's member/consumers. This position creates service orders, updates customer contact information through customer information systems. Supports the member care team and works as a backup cashier/receptionist when needed. Processes customer payments, refunds, and charges, as appropriate. Position is required to advance to Member Care Rep II level within specified timeframe. Position will require travel to outer offices/service centers on an as needed basis.

Requirements

High School Diploma or equivalent (combination of education and experience)
Prior customer service experience (2 years)
Strong computer literacy skills to include Microsoft Office Applications (Outlook, Excel & Word)
Detail-oriented with the ability to manage multiple tasks accurately
Excellent verbal and written communication skills
Strong customer service skills with a genuine desire to help others
Ability to assess and resolve member inquiries or service-related issues using sound judgment
Cash handling skills

Nice To Haves

Experience in a utility customer service call center preferred
Experience with Customer Information Systems (CIS)
Associate degree

Responsibilities

Greet and assist members in person and by phone, providing accurate information and resolution for inquiries.
Maintain availability in the Member Care phone queue
Monitor and respond to all incoming communications within established timelines
Process and post daily payments from all sources
Explain billing statements and investigate high-bill complaints using provided tools