Member Care & Growth Manager (San Diego)

Enara Health•San Diego, CA

3d•$55,000 - $65,000•Hybrid

About The Position

As a membership care and growth manager, you'll be responsible for growing, engaging, and advocating for patients joining the Enara program. This position is responsible for overseeing the member onboarding experience, care, and education at our partner clinics about Enara. You will utilize a variety of mediums to generate new memberships including 1:1 education sessions, collecting and sharing member testimonials, reaching out and maintaining relationships with referring clinics, exhibiting at local health fairs, and organizing member and provider facing events. You will also be responsible for managing Enaraâs overall workflow onsite. You will work closely with our partner success manager and the clinical provider team to ensure consistent patient experience. You will also help educate and answer questions for clinic providers who want to understand more about Enaraâs program. Additionally, this role will be responsible for supporting virtual onboarding of referrals and leads across markets. Time will be allocated daily to work within our CRM on task relative to lead and referral engagement, as assigned by leadership. The ideal candidate is entrepreneurial, a self driver, and has the ability to inspire and motivate others with kindness and joy.

Requirements

Must be comfortable driving daily to Chula Vista. This is a hybrid (both remote and in-clinic position, which may include visiting a second site in El Cajon)
Must speak and translate Spanish fluently.
Minimum of 1 year related work experience in healthcare
Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
Demonstrated ability to manage multiple projects within specified timelines and quality standards
Working proficiency in Google suite (specifically Documents/Sheets/Forms in the Drive)
Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
Strong sense of, and commitment to, customer experience
Strong proficiency and experience with medical technology including EMR and mobile apps
Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesnât make sense

Nice To Haves

You are a mission driven, results oriented and want to make a difference in the lives of the population we serve
Passionate about obesity medicine, nutrition, fitness
Spanish language fluency

Responsibilities

Onboarding and educating prospective patients in our local partner clinics
Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
Contacting patients for follow-up visits and booking appointments
Educating and engaging with our clinic partners to streamline workflows and optimize member experience
Organizing and setting up community events with help from Enara and Partner Marketing teams
Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
Educating community clinics around our partners on Enaraâs offerings
Serve as the primary point of contact for member issue resolution and provider office escalations
Resolves customer complaints and implements improvements to avoid recurrence
Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.