Member Care AI Enablement Intern (Summer 2026)

CLEAR - Corporate • New York, NY

2d • Onsite

About The Position

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
As a CLEAR intern, you’ll tackle real-world challenges with talented teams shaping the future of trusted identity. You’ll have opportunities to learn by doing, share your work with senior leaders, grow your skills through impactful projects, and give back through volunteer initiatives.
Excited to learn more? See what it’s like to be part of the CLEAR team and join us for a 10-week paid internship this summer that offers personal and professional development.

Requirements

• You are currently enrolled full-time as a student pursuing a Bachelor's or Master’s degree and graduating anytime between Spring 2026 - Spring 2027
• Prior work or academic experience in Operations, Analytics, Technology, Customer Experience, or Process Improvement
• Indefatigability with continuous improvement mindset and proven ability and willingness to learn new applications, tools, and techniques
• Demonstrated written and verbal communication skills
• Proficiency with statistics and analytics tool (i.e. Excel, Google Sheets)
• Strong interest in AI, automation, and improving customer support experiences through technology

Nice To Haves

• Translating data into clear insights that identify friction points and opportunities for automation and process improvement
• Learning and applying new AI and analytics tools quickly to support scalable experiences
• Communicating complex findings in a clear, structured way to non-technical stakeholders
• Partnering cross-functionally to test, document, and improve workflows that enhance agent efficiency and self-service adoption
• Bringing a curious, continuous-improvement mindset to optimize operations and elevate the member experience

Responsibilities

• Support the implementation and optimization of AI-enabled tools and workflows within Member Care operations
• Analyze member contact data to identify trends, friction points, and opportunities for automation or process improvement
• Assist in testing, documenting, and scaling AI-driven capabilities such as self-service and agent assist tools
• Partner cross-functionally with Member Care, Product, Technology, Analytics, and Member Insights on AI enablement initiatives
• Prepare insights and recommendations for stakeholders, clearly communicating findings to non-technical audiences

Benefits

• At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier.
• In our offices, you’ll enjoy benefits like meals and snacks.
• CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees