Member Care Advocate 1

Five Star Credit Union • Dothan, AL

3d

About The Position

Entry level position that is responsible for handling specific member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account maintenance, payments, products, and services. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Call Center.

Requirements

• High school graduate or equivalent.
• Knowledge of financial industry preferred
• At least 1-3 years of experience in customer service and call center preferred or relevant work experience.
• Excellent communication and public relations skills.
• Ability to work well under pressure in a team environment.
• Excellent computer skills.
• Solid math skills and bookkeeping abilities.
• Ability to take 75+ incoming calls daily
• Strong work ethics and Core Values must be always exercised

Nice To Haves

• Knowledge of financial industry preferred
• At least 1-3 years of experience in customer service and call center preferred or relevant work experience.

Responsibilities

• Assumes responsibility for the effective and professional completion of Call Center Representative functions.
• Receives member telephone questions and complaints in a professional manner.
• Completes research and resolves documentation and posting errors or discrepancies.
• Provides general information to members on Credit Union policies, procedures, and programs.
• Provides basic information to members on accounts, orders, payments, products, and services.
• Performs basic maintenance functions on accounts.
• Maintains and protects the Credit Union's professional reputation.
• Assist members with electronic serves.
• Cross-sells appropriate products and services.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Attends and participates in meetings as required.
• Assists other departments as necessary.
• Performs related clerical duties as needed.
• Keeps work area clean, secure, and well maintained.
• Actively and professionally cross sells Credit Union products and services.
• Completes weekly Call Center statistical reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees