Benefits Member Advocate

TEKsystems

2d•$35 - $50•Hybrid

About The Position

We are seeking a Benefits Member Advocate to support benefits administration and member services for a large public-sector organization in Los Angeles. This role is ideal for someone who thrives in a customer-facing environment and has strong knowledge of health plan benefits, eligibility processes, and administrative best practices. You will collaborate closely with internal teams and HR partners to ensure accurate benefits processing, timely issue resolution, and a positive overall experience for members.

Requirements

Benefits administration
Health plan knowledge
Member services and customer support
Proficiency in Microsoft Excel, Word, and Access
Strong administrative and data entry capabilities
Bachelor’s degree in Business, Human Resources, or related field OR equivalent work experience.
Minimum 2+ years of experience in benefits or COBRA administration.
Knowledge of HIPAA, ERISA, Cafeteria Plan Rules, and/or state continuation guidelines (preferred).
Excellent verbal and written communication skills.
Strong time management and ability to handle multiple assignments.
Ability to work independently in a fast‑paced environment.
Comfortable with in‑person, face‑to-face customer interaction

Nice To Haves

Experience working with Los Angeles–area health plans
Google Workspace experience
HRIS and payroll system experience
Bilingual in Spanish (preferred)

Responsibilities

Manage and support benefit administration processes, procedures, and client-specific requirements.
Update, maintain, and audit eligibility data and documentation.
Respond to inquiries from HR, billing, payroll, and members.
Review and resolve carrier file error reports.
Conduct QA testing for internal web applications.
Attend training sessions to stay current on industry trends and internal systems.
Assist members in resolving issues and inquiries, providing exceptional customer service.
Ensure all work is completed accurately and within defined deadlines.