Member Assistance Processor

Credit Union 1•Anchorage, AK

13h•$21 - $32•Onsite

About The Position

We are seeking a detail-oriented and member-focused professional to provide loan servicing support to our members. This position works closely with the Senior Legal Specialist, MAR-Legal, and MA Senior Staff to ensure accurate, compliant, and timely loan support. The ideal candidate contributes to departmental goals while handling all responsibilities with integrity, professionalism, and confidentiality. This position serves as a key point of contact for members, by phone and in-person, to address loan related questions and provide exceptional service that enhances member satisfaction. Success in this role requires strong communication skills, a courteous and professional demeanor, and a commitment to delivering high-quality support in every interaction. This position is located at our Abbott Headquarters (1941 Abbott Rd.). Pay Range: $21.05/hr. - $31.74/hr.

Requirements

High school graduate or equivalent.
Must have good attention to detail, communication and organizational skills.
A minimum of one (1) year experience working in a financial institution, or one (1) year experience working in a collections environment or legal office setting required.
Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere.
Must have excellent written and oral communication skills.
Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), FCRA and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Nice To Haves

Knowledge of the laws governing collection of delinquent debts and the Bankruptcy Code is also preferred.
Knowledge of Microsoft systems is desirable with emphasis on Word and Excel.

Responsibilities

Prepares all legal paperwork needed for submission to the courts. This includes but is not limited to Notice of Probate, Claims against Estates, Small Claims packets, Wage Garnishments, Claim of Exemption packets, etc.
Processes initial Bankruptcy Notices timely.
Prepares necessary Bankruptcy paperwork needed for submission to the courts. This includes but is not limited to Proof of Claim, Reaffirmations, Relief of Stay, etc as needed.
Maintains appropriate logs, court required ledgers and processes payments as needed for all accounts in legal status.
Ensures all legal information is up to date in Temenos.
Performs share and loan charge offs.
Tracks and closes share accounts for charged off loans and reports all charged off overdraft payments received to ChexSystems.
Finalizes and books Fresh Start Repayment Plans.
Finalizes and books Member Assistance Rewrites.
Processes levies and court writs presented to the credit union timely.
Processes all Credit Bureau and ChexSystems requests, verifications, and disputes received through all channels.
Processes and documents requests for loan adjustments, refunds and other corrections in a timely manner.
Processes CPI add-ons and refunds to member loans in a timely manner.
Runs Allied reports including reviewing and working the Allied Verify Data report timely.
Processes and monitors all debt protection and life claims to completion.
Processes and posts all payments or checks received pertaining to claims filed.
Processes total loss and damage claim payments and processes and monitors all GAP claims to completion.
Monitors applicable general ledgers to ensure they are balanced in a timely manner.
Assists with notary administration as needed.
Assists in preparing reports as requested by the MA Senior Staff.
Monitors the department phone queue to ensure calls are being answered and distributed within standards set.
Communicates all potential problems to the MA Senior Staff in a timely manner.
Meets the current standards as established for the department in the completion of all assigned duties.
Communicates well and provides evident teamwork with others in the same position to ensure all duties are completed timely and accurately every day.
Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
Complete requirements for Member Assistance Processor II within 12 months of start date and Member Assistance Processor III within 18 months of promotion to Member Assistance Processor II.
Performs other duties as assigned.