Member Advisor I, II or III - Support Pool (51233)

iQ Credit Union • Vancouver, WA

17d • $22 - $29

About The Position

Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! The Member Advisor provides exceptional service with in-branch member transactions, account relationships, and lending. Acts as a resource to members, educating them on products and services to improve their financial wellbeing. Responsible for processing transactions, opening new accounts, establishing lending relationships and identifying ways to optimize members’ credit union experience. Support Pool employees recognize that they may be utilized for coverage at various branches and at some point, will be placed at a branch per management discretion. This includes all 17 branches across Oregon and Washington. Full list of locations: Branch & ATM Locations | iQ Credit Union

Requirements

• One year to three years of similar or related experience.
• A high school education or GED

Responsibilities

• Actively work towards established product and services goals, and maintaining production and quality standards consistent with the Member Advisor I role.
• Maintain an excellent knowledge of the features and benefits of Credit Union services and products, as well as eligibility for Credit Union membership.
• Process deposits, withdrawals, loan payments, and transfers via counter, mail, and phone, while assisting members with inquiries or issues to resolve account errors, ensuring accuracy in research and compliance with cash handling policies and procedures.
• Open new accounts and develop new relationships with members using Member Onboarding standards, and effectively cross-sell Credit Union products and services.
• Accept and accurately process account and loan requests in accordance with established Credit Union guidelines.
• Demonstrate timeliness and accuracy in loan and account documentation.
• Conduct daily quality assurance and sales calls to engage with members and promote the use of Credit Union services.
• Use skillful interview techniques to uncover member needs and wants and successfully close sales.
• Build and maintain Book of Business (BOB) through regular member contact.
• Use established relationships to determine services or special promotions specifically benefitting members included in BOB.
• Promote an environment of respect, teamwork, and collaboration; act in a way consistent with Credit Union Operating Principles and the Retail Service Level Agreement.
• Maintain Vault balancing and cash operations knowledge.
• Assist members with account questions or issues, including research and correction of errors, while promptly and efficiently handling direct, phone, or written inquiries from members or staff.
• Support member outreach efforts by actively participating in outbound calls to members.
• Perform Xpress, Tickler, branch and Notary audits.
• Actively participate in branch activities and sales meetings to achieve service and sales goals.
• Adapt to evolving member needs and effectively navigate change, demonstrating a strong commitment to organizational goals.
• Proactively support business initiatives by embracing new processes, technologies, and service strategies to enhance team performance and member experience.
• May handle safe deposit box duties, if applicable to branch location.
• Provide prompt and efficient handling of direct, phone, or written inquiries or requests from members or other staff.
• Prepare all necessary safe deposit box documentation, including payment notices, according to the policies and procedures of the Credit Union.
• Reconcile Safe Deposit Box general ledger accounts.
• Adhere to standard security procedures, including safe deposit security.
• Attend all mandatory robbery and security training.
• Validate robbery and bomb threat packets are up-to-date and available at workstation.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Benefits

• Healthcare Coverage: iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.
• Retirement Savings: iQ matches up to 6% of your 401(k) contributions.
• Paid Time Off: 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.
• Investing in You: Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees