Meeting & Events Concierge

HEI Hotels and Resorts • Fort Lauderdale, FL

4d • Onsite

About The Position

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum of one year hospitality experience required.
• Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
• Excellent customer service skills, superior interpersonal skills with acute sense of detail.
• Ability to multi-task and work independently in a fast-paced environment.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite software.
• Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.
• Ability to follow written and/or verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Anticipate needs and resolve them quickly and effectively.
• Maintain pleasant demeanor and composure with clients and Associates at all times.
• Assist clients on-site with last minute situations or requests in a timely manner.
• Inspect all function rooms prior to start of function to ensure setup is exactly as requested on Banquet Event Orders (BEO).
• Assist in keeping the Conference Center clean and organized throughout the day.
• Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.
• Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.
• Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.
• Coordinate any shipping of materials (boxes) back to client’s office with client and relay the information to the Business Center.

Benefits

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs are available for you to rejuvenate with time off
• HEI also provides pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees