Meeting & Events Associate - Yellowstone National Park

Xanterra Parks & Resorts•Yellowstone National Park, WY

33d•$22•Onsite

About The Position

You'll get to sell the experience of Yellowstone National Park to guests! Coordinate bookings for groups wanting to visit Yellowstone for family reunions, weddings, conferences, private charters and more. Help them have an occasion to remember! Job Summary: As a Meetings & Events Associate, you'll support the coordination and execution of group events, weddings, meetings, and special gatherings at Yellowstone National Park Lodges. This role is essential to ensuring smooth event operations and legendary hospitality from inquiry to departure. You'll work closely with the Sales, Banquets, Lodging, and Food & Beverage teams to deliver unforgettable guest experiences in one of the most iconic locations in the world.

Requirements

1-2 years of experience in hospitality, events, or administrative support
Strong customer service and communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and meet deadlines with minimal supervision
Proficiency in Microsoft Office (Outlook, Word, Excel)
Comfortable learning new software systems (training provided)
Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed
Ability to lift up to 30 lbs and work on your feet during events
Must be eligible to work in the U.S.; valid driver's license preferred
Must be able to stand for long periods of time, approximately 8 hours.
Must be able to walk for long periods of time.
Must be able to sit for long periods of time.
Must be able to lift and carry a minimum of 25 pounds.
Must be able to bend, stretch, and reach for extended periods of time.
Must be able to work a varied schedule including nights, weekends and holidays.

Nice To Haves

Familiarity with Opera PMS, Delphi/Salesforce, or similar reservation/sales systems
Knowledge of wedding planning, event planning, catering, or group services
Previous experience working in a national park, resort, or unique destination setting

Responsibilities

Act as the primary contact for event inquiries and provide timely, professional responses to RFPs and service questions.
Coordinate pre-event communication with clients and internal teams to ensure accurate logistics.
Deliver exceptional hospitality aligned with Yellowstone's Legendary standards.
Prepare and send proposals, contracts, and event documentation.
Maintain accurate event details and guest information in systems like Opera and Delphi/Salesforce.
Track room and event space blocks and compile/distribute event materials (e.g., BEOs, itineraries).
Collaborate with departments (Banquets, Lodging, Housekeeping, etc.) for seamless event execution.
Assist with on-site logistics, signage, guest check-in, and issue resolution.
Collect post-event feedback and ensure accurate billing.
Maintain organized event files and documentation.
Assist with shipping, ordering, and inventory of event supplies.
Support updates to internal procedures, tools, and training materials.
Work closely with and report to the Meeting & Events Sales Manager.
Provide support to the Director of Marketing & Sales as needed.
Support trade shows, familiarization tours, and on-site client visits.
Stay current on property offerings, menus, service fees, and operational procedures.

Benefits

Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!