Meeting Concierge - MGM Grand

MGM Resorts International • Las Vegas, NV

3d • $21 • Onsite

About The Position

Join the team at MGM Grand as a Meeting Concierge, where you’ll help create unforgettable guest experiences from the very first interaction. With your welcoming presence and passion for service, you’ll set the tone for each guest’s stay, taking the time to understand their unique needs and turning moments into lasting memories. In this role, you’ll take ownership of the guest experience, delivering personalized service that creates those “WOW” moments guests will carry with them long after their visit.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of relevant experience in Hospitality, Convention Services, Event Planning or Front Desk/Reservations
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

Responsibilities

• Assist the Convention Services Manager with in-house groups while they focus on future programs
• Ensure all meeting and event details are executed accurately, including scheduling meetings with Convention Services, Sales, and Catering Managers to review and implement group requirements
• Oversee event setup and execution, including supervising Banquets, A/V, IT, and other operational teams to meet client needs
• Inspect meeting and convention spaces pre- and post-event, ensuring rooms are set according to Meeting/Event Orders and checking for any damages
• Monitor event flow, including breaks and refresh schedules, to ensure services are delivered on time and meet planner expectations
• Attend and contribute to Pre-Convention and Pre-Operational meetings, including trade show meetings with General Service Contractors and confirming walk-in/out inspections

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees