MedTech Technical Support Representative – East

IQVIA•Baltimore, MD

1d•$27 - $30

About The Position

Our MedTech Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. The part-time, as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week. This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed.

Requirements

Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required
Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
Strong communication skills and ability to provide exceptional customer support required
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Must reside in the United States

Nice To Haves

Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred.
Experience supporting automation equipment in a healthcare setting a plus
A+ certification preferred

Responsibilities

Install software patch remotely and verify proper functionality post upgrade
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
Effectively documenting all steps taken to service the request in the appropriate tracking system
Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
Sets scheduled availability within systems so that notification of new work can be received