MedTech Credentialing and Scheduling Coordinator
About The Position
IQVIA/MedTech Overview IQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. Our services include contract clinical, field technical, inside sales, and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet client and customer-facing needs. Technology is integrated into all offerings, and program success is tracked with real-time business intelligence analytics—providing clients with critical insights into their most important resources: people, patients, and customers. Position Overview This role focuses on vendor credentialing and scheduling coordination for medical device programs and recall activities. The individual will ensure vendors meet compliance requirements, maintain accurate credentialing records, and coordinate schedules for field representatives and technical support teams. Additionally, this role supports voluntary product recalls by contacting affected customers, providing upgrades, troubleshooting, and documenting all interactions.
Requirements
- Ability to work remotely from a home office; equipment provided
- Ability to work PST business hours required
- High School Diploma/GED/AA
- Attention to detail and a quality mindset for documentation required
- Ability to follow direction
- Strong technical software skills required
Nice To Haves
- Customer service or related experience preferred
- Polite, professional phone demeanor required
- Previous healthcare experience preferred
- Prior recall experience preferred
Responsibilities
- Coordinate schedules for field technical teams and ensure timely deployment
- Manage vendor credentialing process, including verification and compliance tracking
- Conduct outbound calls to notify potentially affected facilities during recalls
- Maintain confidentiality and professionalism at all times
- Adhere to provided script and messaging protocols for recall communications
- Perform data entry and manage records in provided databases
- Ensure accurate documentation of credentialing and scheduling activities
- Provide customer and vendor feedback to corporate teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
